Our Customers

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Committed to the customer.

Our purpose is to drive integrity in the automotive industry by being honest and transparent in every interaction.

CarMax is built on a foundation of integrity. Our culture is defined by values like respect and transparency. We live these values every day. They drive how we treat our customers and our associates.

Driving What’s Possible for Our Customers

Nearly 25 years ago, we set out on a bold mission: to transform the way Americans buy and sell cars into an ethical and honest experience.

Today, our associates carry on our mission, operating with integrity in more than 185 stores. They are changing the way customers feel about our industry one simple and seamless transaction at a time.

"We believed from the very beginning that this business could work by using the highest ethical standard," says vice president of human resources, Scott Rivas, who is one of CarMax's founding associates. “We decided to look at the business like a retailer, not a car dealer.”

Our Culture and Values

At CarMax, we have taken retail’s best practices and applied them to a business long held to be dubious by reputation.

Values are our foundation, and through them, we seek to treat everyone—customers, associates, suppliers, and investors—with the same levels of respect.

All CarMax associates complete “Culture of Integrity” training upon starting work, thus setting expectations to always “do the right thing.” What emerges is a unique culture that empowers and inspires associates to strive for ethical excellence at CarMax.

To find out more about our commitment to “competitive excellence through lawful and ethical conduct,” see our Code of Business Conduct and our Board Governance Documents.

Supplier Diversity

Commitment to diversity is a cornerstone of our values at CarMax. It’s also critically important for our business. We respect our suppliers for the products, services, and fresh ideas they contribute in order to help us operate more effectively.

We welcome any organization, including those owned by minorities, women, veterans, and members of the LGBTQ community, to contact us with information about their products, services, or proposals. If you’re a supplier who would like to submit information for consideration, please complete the Supplier Inquiry form on our Contact Us page by clicking here.

Recognition for Our Customer Commitment

Our focus on respect, honesty, and integrity in dealing with associates and customers alike is made clear by our customers’ satisfaction, with 95% of purchasers saying they would recommend us to a friend.

More evidence of our commitment and success is demonstrated by numerous awards, including “Customer Service Department of the Year, Gold Stevie Winner,” 2017.

Now is a great time to find out more About CarMax!