CarMax provides a welcoming, energetic, and rewarding workplace where respect, wellness, and development opportunities help associates turn jobs into careers.
CarMax has always known our associates are our most important asset. As President and CEO Bill Nash puts it: “CarMax is unique and different from other automotive retailers because of our incredible associates. In fact, the success of our company is due to our associates. They are extremely passionate about providing the honest and transparent car buying experience every customer deserves.”
We take care of our associates by offering a comfortable work environment and providing a broad array of benefit programs, wellness activities, training, rewards, and recognition, along with the flexibility to balance work/home commitments for the well-being of our associates and their families.
CarMax is a dynamic growth company where learning and development are embedded in our culture. We always have new stores, new associates, and new ideas for making CarMax a great company to work for. The training resources we provide are anything but “one size fits all.” They span various types and methods of learning, from individual plans, to one-on-one mentoring, shoulder to shoulder, online courses, and beyond.
In fact, CarMax annually appears on "Training Top 125” companies list. Plus, a Tuition Assistance Program, Technician Training Reimbursement, and a Service Operations Scholarship Award Program further assure that the opportunity to advance and grow through learning is a realistic and attainable goal for our associates.
The impact of jobs and benefits, like those enjoyed by CarMax associates, is felt not only at home, but throughout the community, because happy, healthy associates contribute in turn to a flourishing community. To that end, CarMax urges associates to achieve a balance between their personal and work lives, encouraging everyone to take time away for rest, relaxation, and personal needs with paid time off options that include holidays, vacation and sick time, personal days, and time away.
CarMax is also there to offer help when it’s needed, with programs like disaster relief, paid short-term disability, and adoption assistance, and we’re proud of a policy that extends medical benefits to our associates’ domestic partners, regardless of gender.
Physical fitness, nutrition, finances, and even emotional health are all part of an overall work-life balance that CarMax encourages its associates to find. We offer a wide range of initiatives that not only promote our associates’ overall wellness at work and at home, but that also demonstrate CarMax’s commitment to addressing issues of wellness—ranging from smoking cessation to weight management. Our programs include:
By committing to diversity, we are committing to welcoming, respecting, and celebrating the unique talents of our associates, customers, and communities.
To us, diversity is not just about race, color, gender, or religion; diversity is the celebration of all people and their individual talents. We want to embrace new ideas and new ways of thinking to maximize the potential of our organization.
“Diversity and inclusion are a part of who we are as a Company,” says assistant vice president of human resources, Donna Schaar. “Associates with diverse backgrounds, skill sets, perspectives, and ideas enable us to better serve our customers and each other. Our culture embraces the spirit of inclusion in everything we do.”
By respecting the qualities that make our customers and associates unique, we offer a car-buying experience that is unique—and a work environment you won’t find elsewhere.
At CarMax, teamwork is one of our core values. We celebrate and reward our successes as individuals, but also as store teams, as regional teams, and as a Company. That’s why many associates refer to their co-workers as a second family and 85 percent say there is a “family” or “team” feeling here. Just some of the ways we build and maintain this culture include activities built around celebrating and rewarding our achievements. For example, CarMax recognizes top store associates through membership in Director’s Club and President’s Club. Each fall, all President’s Club members, along with a guest, are invited to a formal recognition gala in Las Vegas with the senior management team. There are also steak cookouts hosted by senior executives and fun, associate-run activities held in recognition of stores where performance is particularly strong.