Our Workplace

CarMax provides a welcoming, energetic workplace where respect, wellness, and development opportunities help Associates turn jobs into careers.

A Great Place to Work

CarMax has always known our Associates are our most important asset. As President and CEO Tom Folliard puts it: "Most fundamental to our past success, and key to our future growth, are our Associates. If we take care of our Associates, they'll take care of our customers, and everything else will take care of itself."

We take care of our Associates by offering a comfortable work environment, and provide a broad array of benefits programs, wellness activities, training, rewards, recognition, and the flexibility to balance work/home commitments to foster the well-being of our Associates and their families.

Interested in a career at CarMax?

Training and Career Growth

Developing our talent

Just because CarMax routinely appears on Training magazine's "Training Top 125" companies (It's seemingly an annual occurrence at this point), it in no way diminishes our zeal for providing the kind of training that grows careers. Here's just some of what makes us so good:

  • Classroom Training that includes hands-on exercises and skill practices
  • Workshops where Associates learn the skills needed to facilitate the meetings and training classes that are often stepping stones to more visibility and leadership in the Company
  • SmartClips online library of over 200 training videos featuring real CarMax Associates
  • Virtual classrooms, Collaboration Centers, and 3D Virtual Environments offer online convenience and interactivity

Plus a Tuition Assistance Program, Technician Training Reimbursement, and a Service Operations Scholarship Award Program further assure that the opportunity to advance and grow through learning is a realistic and attainable goal for our Associates.

More about Careers at CarMax

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A healthy outlook on having a life and making a living

The impact of jobs and benefits like those enjoyed by CarMax Associates is felt not only at home, but throughout the community, because happy, healthy Associates contribute in turn to a flourishing community. To that end, CarMax...

urges Associates to achieve a balance between their personal and work lives, encouraging everyone to take time away for rest, relaxation, and personal needs with paid time off options that include holidays, vacation and sick time, personal days, and time away and management-approved time away from the job.

CarMax is also there to offer help when it's needed, with programs like Adoption Assistance, and we're proud of a policy that extends medical benefits to our Associates' domestic partners regardless of gender.

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How we define wellness

Physical fitness, nutrition, finances, and even emotional health are all part of an overall work-life balance that CarMax encourages its Associates to find. We offer a wide range of initiatives that not only promote our Associates' overall wellness at work and at home, but that...

also demonstrate CarMax's commitment to addressing issues of wellness—ranging from smoking to obesity—that are community-wide challenges too. Our programs include:

  • On-site health fairs where Associates can learn, and be advised, about health indicators like weight and cholesterol.
  • Weight Watchers partnership with a subsidy and incentives for attaining weight goals.
  • Tobacco-free workplace policy and cost-free tobacco cessation program for all associates, and spouses or domestic partners.
  • Beginning Right program for expecting moms.
  • Online resources that teach Associates about nutrition and physical, emotional, and financial health.

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A culture of inclusion

By committing to diversity, we are committing to welcoming, respecting, and celebrating the unique talents of our Associates, customers, and communities.
To us, diversity is not just about race, color, gender, or religion; diversity is the celebration of all people and their individual talents. We want...

to embrace new ideas and new ways of thinking to maximize the potential of our organization.

"Our journey of diversity is to have it woven into the fabric of our Company," says Assistant Vice President of Human Resources Services Kim Ross. "Inclusion and diversity is truly the backdrop of everything we do. We have a culture and practices in place to ensure that people of all walks of life are welcome."

By respecting the qualities that make our customers and Associates unique, we offer a car-buying experience that is unique—and a work environment you won't find elsewhere.

Our diversity policy

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A Rewarding, Enjoyable Workplace

Our culture of celebration and fun

At CarMax, teamwork is one of our core values. We celebrate and reward our successes as individuals, but also as store teams, as regional teams, and as a Company. That's why many Associates refer to their coworkers as a second family...

and 85 percent say there is a "family" or "team" feeling here. Just some of the ways we build and maintain this culture include activities built around celebrating and rewarding our achievements:

  • Family Day gatherings prior to opening every new CarMax store bring Associates and their families together in a carnival-like atmosphere that includes fun activities and lots of great food!
  • Store Celebrations for personal milestones, professional achievements, or "just because," Associates get together to celebrate and support each other.
  • Steak Cookouts hosted by senior executives and fun, Associate-run activities are held in recognition of stores where performance is particularly strong.
  • Store Meetings every other month, with Company and store news, recognition for Associates' great performances, and activities with games and prizes.

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Disaster Relief

CarMax Disaster Relief Fund — facts and figures

Since being established in 2005, the CarMax Associate Disaster Relief Fund has granted over $212,680 to more than 241 Associates in need. The fund assists Associates directly affected by a natural disaster—hurricane, earthquake, tornado, or flood—

or dealing with catastrophic emergencies, like house fires or high medical bills due to serious health issues. Associates can receive up to $1,500 from the fund.

Associates and the general public can donate to the CarMax Disaster Relief Fund, and Associate donations are eligible for The CarMax Foundation's Matching Gifts Program.

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Our Associates talk about...
Working at CarMax
The Company really cares about its Associates. People actually believe in what they're doing, and I can see that through their actions.
— Kris,
Sales Consultant, Virginia
CarMax's integrity goes above and beyond, and it makes me proud to be an Associate. I am familiar with traditional dealerships and the games they play. I know that what we do here at CarMax is honest. We treat our Associates like a family.
— Allison,
Buyer, North Carolina
Our culture of integrity, diversity, and respect has been in place since day one. CarMax Associates have the opportunity to build fulfilling careers, with strong personal and professional development and a sense of family. Being recognized as one of Fortune's 100 Best Places to Work is a testament to that.
— Tom Folliard,
President and CEO, Virginia